Solved Problems: | Ringotan Support Solved Problems Helprace RSS https://ringotan.helprace.com/s1-general/problems/solved?format=rss Wrong hiragana for "ri" The instructions for how to write "ri" do not match the solution at the bottom of the screen.

]]> Mon, 29 Dec 2025 00:15:09 +0000 https://ringotan.helprace.com/i586-wrong-hiragana-for-ri https://ringotan.helprace.com/i586-wrong-hiragana-for-ri Andrew Steed Andrew Steed The instructions for how to write "ri" do not match the solution at the bottom of the screen.

]]> backup isn't working Nothing happens when importing backup files. No indication that the backup is being restored or any notification. Progress data still stays the same even after restarting the app.

tried importing the zip file that the app creates when you create a backup

tried extracting the file and importing the progress.sdb

tried importing the file from the original directory that the app creates when you create a backup 

My backup file is only 4 months old so I don't know what's going on. All I did was change devices. 

]]> Sun, 16 Nov 2025 15:59:02 +0000 https://ringotan.helprace.com/i583-backup-isn-t-working https://ringotan.helprace.com/i583-backup-isn-t-working potatotip potatotip Nothing happens when importing backup files. No indication that the backup is being restored or any notification. Progress data still stays the same even after restarting the app.

tried importing the zip file that the app creates when you create a backup

tried extracting the file and importing the progress.sdb

tried importing the file from the original directory that the app creates when you create a backup 

My backup file is only 4 months old so I don't know what's going on. All I did was change devices. 

]]> Tutorial popup for clicking headers in new KanjiSelectionList appears in wrong place Tue, 08 Jul 2025 09:02:46 +0000 https://ringotan.helprace.com/i304-tutorial-popup-for-clicking-headers-in-new-kanjiselectionlist-appears-in-wrong-place https://ringotan.helprace.com/i304-tutorial-popup-for-clicking-headers-in-new-kanjiselectionlist-appears-in-wrong-place BlueRaja BlueRaja Could not find font "Driod Sans" When running startup wizard on Nexus 10 Oreo 8. As far as I can tell it doesn't cause any issues, so this might be ignorable.  Should still research it.

]]> Tue, 08 Jul 2025 09:02:30 +0000 https://ringotan.helprace.com/i302-could-not-find-font-driod-sans https://ringotan.helprace.com/i302-could-not-find-font-driod-sans BlueRaja BlueRaja When running startup wizard on Nexus 10 Oreo 8.
As far as I can tell it doesn't cause any issues, so this might be ignorable.  Should still research it.

]]> [ios] Study screen takes a long time to load Tue, 08 Jul 2025 09:01:34 +0000 https://ringotan.helprace.com/i275-ios-study-screen-takes-a-long-time-to-load https://ringotan.helprace.com/i275-ios-study-screen-takes-a-long-time-to-load BlueRaja BlueRaja Longer words don't appear properly Tue, 08 Jul 2025 09:01:19 +0000 https://ringotan.helprace.com/i255-longer-words-don-t-appear-properly https://ringotan.helprace.com/i255-longer-words-don-t-appear-properly BlueRaja BlueRaja

]]> Tutorial for '*' being shown before word prompt is shown on screen Example: 薦 has * as prompt #3, but tutorial is shown immediately when prompt #1 is displayed

]]> Tue, 08 Jul 2025 09:01:15 +0000 https://ringotan.helprace.com/i266-tutorial-for-being-shown-before-word-prompt-is-shown-on-screen https://ringotan.helprace.com/i266-tutorial-for-being-shown-before-word-prompt-is-shown-on-screen BlueRaja BlueRaja Example: 薦 has * as prompt #3, but tutorial is shown immediately when prompt #1 is displayed

]]> Some radical names not useful A few of the radicals look like "radical number 9"

]]> Tue, 08 Jul 2025 06:20:05 +0000 https://ringotan.helprace.com/i561-some-radical-names-not-useful https://ringotan.helprace.com/i561-some-radical-names-not-useful BlueRaja BlueRaja A few of the radicals look like "radical number 9"

]]> Maui update: "Rate app" dialog looks terrible Tue, 08 Jul 2025 04:44:27 +0000 https://ringotan.helprace.com/i562-maui-update-rate-app-dialog-looks-terrible https://ringotan.helprace.com/i562-maui-update-rate-app-dialog-looks-terrible BlueRaja BlueRaja I set my review as a lot but only have 5 review per session while having 70 reviews pending I set my review as a lot but only have 5 review per session while having 70 pending

]]> Tue, 08 Jul 2025 04:34:02 +0000 https://ringotan.helprace.com/i550-i-set-my-review-as-a-lot-but-only-have-5-review-per-session-while-having-70-reviews-pending https://ringotan.helprace.com/i550-i-set-my-review-as-a-lot-but-only-have-5-review-per-session-while-having-70-reviews-pending Aurdazur Aurdazur I set my review as a lot but only have 5 review per session while having 70 pending

]]> ヲ katakana While I understand it may not be commonly used anymore, some of us are required to learn it for class. It would be super helpful for those of us that do, if this katakana could be added to the custom lessons.

]]> Fri, 11 Oct 2024 07:00:04 +0000 https://ringotan.helprace.com/i530-%E3%83%B2-katakana https://ringotan.helprace.com/i530-%E3%83%B2-katakana William DW William DW While I understand it may not be commonly used anymore, some of us are required to learn it for class. It would be super helpful for those of us that do, if this katakana could be added to the custom lessons.

]]> Ringotan main screen is not shown completely on a square screen I have a phone with square screen. The initial screen with the tomato, and the study screen for reviews don't show completely. The study screen clearly cuts in half the 'review only' button, but for the tomato screen I'm guessing what is hidden is a custom study button, but I couldn't find a screenshot to compare

]]> Sun, 18 Feb 2024 01:01:07 +0000 https://ringotan.helprace.com/i443-ringotan-main-screen-is-not-shown-completely-on-a-square-screen https://ringotan.helprace.com/i443-ringotan-main-screen-is-not-shown-completely-on-a-square-screen coz coz I have a phone with square screen. The initial screen with the tomato, and the study screen for reviews don't show completely. The study screen clearly cuts in half the 'review only' button, but for the tomato screen I'm guessing what is hidden is a custom study button, but I couldn't find a screenshot to compare

]]> Figure out what happens when kanji are removed from Ringotan After updating all my databases to the latest versions, some kanji were REMOVED from the JLPT lesson.  I need to figure out:

* What kanji specifically were removed? * Why were they removed? * If a user learned that kanji previously, does this cause any problems?

]]> Sat, 17 Feb 2024 23:26:50 +0000 https://ringotan.helprace.com/i487-figure-out-what-happens-when-kanji-are-removed-from-ringotan https://ringotan.helprace.com/i487-figure-out-what-happens-when-kanji-are-removed-from-ringotan BlueRaja BlueRaja After updating all my databases to the latest versions, some kanji were REMOVED from the JLPT lesson.  I need to figure out:

* What kanji specifically were removed?
* Why were they removed?
* If a user learned that kanji previously, does this cause any problems?

]]> Wrong writing for kanji + missing kanji unit 25 MNN Hello,

I showed my kanji professor this app recently and we have discovered two issues:

1. There is a missing kanji in unit 25 between 特 and 低, which is 県.

2. The way of writing 冷 is outdated, it should be written like the way the kanji is typed, but just to be sure, I will add an image. Could this be changed?

Thank you very much for your hard work!

]]> Mon, 12 Feb 2024 20:56:20 +0000 https://ringotan.helprace.com/i486-wrong-writing-for-kanji-missing-kanji-unit-25-mnn https://ringotan.helprace.com/i486-wrong-writing-for-kanji-missing-kanji-unit-25-mnn Lotte Weber Lotte Weber Hello,

I showed my kanji professor this app recently and we have discovered two issues:

1. There is a missing kanji in unit 25 between 特 and 低, which is 県.

2. The way of writing 冷 is outdated, it should be written like the way the kanji is typed, but just to be sure, I will add an image. Could this be changed?

Thank you very much for your hard work!

]]> Stroke order of 潟 The stroke order of 潟 appears to be incorrect.

Stroke order reference: https://kaku-navi.com/kanji/kanji08544.html

]]> Mon, 12 Feb 2024 08:15:33 +0000 https://ringotan.helprace.com/i485-stroke-order-of-%E6%BD%9F https://ringotan.helprace.com/i485-stroke-order-of-%E6%BD%9F irishchamp irishchamp The stroke order of 潟 appears to be incorrect.

Stroke order reference: https://kaku-navi.com/kanji/kanji08544.html

]]> "Review Ahead" button missing when Wanikani API enabled Thu, 01 Feb 2024 23:17:39 +0000 https://ringotan.helprace.com/i474-review-ahead-button-missing-when-wanikani-api-enabled https://ringotan.helprace.com/i474-review-ahead-button-missing-when-wanikani-api-enabled BlueRaja BlueRaja "Custom Review" screen is super slow on "Grade" setting I should probably make sure not to include more than 50-100 items per chapter.

]]> Thu, 01 Feb 2024 11:57:36 +0000 https://ringotan.helprace.com/i424-custom-review-screen-is-super-slow-on-grade-setting https://ringotan.helprace.com/i424-custom-review-screen-is-super-slow-on-grade-setting BlueRaja BlueRaja I should probably make sure not to include more than 50-100 items per chapter.

]]> Some definitions have multiple spaces
  • eg. 連れる
    • ]]>     Mon, 29 Jan 2024 10:24:17 +0000 https://ringotan.helprace.com/i436-some-definitions-have-multiple-spaces https://ringotan.helprace.com/i436-some-definitions-have-multiple-spaces BlueRaja BlueRaja
  • eg. 連れる
    • ]]>         演説 audio plays twice Consistently happening in v0.22, when testing for 説

    It wasn't the first kanji in session.

    ]]>     Mon, 29 Jan 2024 09:48:28 +0000 https://ringotan.helprace.com/i445-%E6%BC%94%E8%AA%AC-audio-plays-twice https://ringotan.helprace.com/i445-%E6%BC%94%E8%AA%AC-audio-plays-twice BlueRaja BlueRaja Consistently happening in v0.22, when testing for 説

    It wasn't the first kanji in session.

    ]]>         App crashes when trying to import backup I started on a Galaxy S10E but need to start using and iPad Air 2 (Ver 15.5). After I select the file, type yes, then select "Import", it crashes.

    ]]>     Mon, 29 Jan 2024 06:21:06 +0000 https://ringotan.helprace.com/i417-app-crashes-when-trying-to-import-backup https://ringotan.helprace.com/i417-app-crashes-when-trying-to-import-backup Rock Rock I started on a Galaxy S10E but need to start using and iPad Air 2 (Ver 15.5). After I select the file, type yes, then select "Import", it crashes.

    ]]>